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WhatNexisWhatNexis

Meta Developer Platform Terms • Section 3.e Compliance

User Data Deletion Instructions & Request Portal

WhatNexis values your privacy and data autonomy. In accordance with Meta Platform Terms, the Digital Personal Data Protection Act (DPDP), and international privacy regulations, this portal explains how you can request deletion of your account and Meta/WhatsApp Platform Data.

Effective DateSeptember 25, 2026
Standard Response Time24 – 48 Hours
Maximum Purge CycleWithin 30 Days

1. Overview & Compliance Statement

WhatNexis (operated by Pathnexis Solutions Pvt. Ltd.) serves as an Official Meta Tech Provider offering WhatsApp Business Platform and Instagram Messaging integrations. Pursuant to Section 3.e of the Meta Platform Terms, we provide an easily accessible and transparent mechanism for users, developers, and clients to request the complete deletion of their Platform Data and personal information.

Our Deletion Guarantee: When you request data deletion, WhatNexis promptly revokes all associated API access tokens, unlinks Meta Business Accounts, and schedules all corresponding databases, message transcripts, and contact records for permanent purge within 30 days.

2. Submit an Online Deletion Request

You can submit an instant data erasure request using our automated verification form below. Upon submission, an encrypted audit tracking code will be generated immediately.

Enter the phone number or email registered with WhatNexis, or your Facebook App-Scoped User ID (ASUID).

3. Track Existing Deletion Request Status

Enter your confirmation tracking code (format: WN-DEL-XXXX-XXXX) to check the real-time progress of an in-flight data erasure request.

4. How to Remove WhatNexis via Facebook / Meta Settings

If you authorized WhatNexis using Facebook Login or Meta Embedded Signup, you can deauthorize the app directly within your Facebook or Meta Business account settings. This automatically triggers Meta's data deletion callback to our servers.

1
Access Facebook SettingsLog into your Facebook account and navigate to Settings & Privacy > Settings.
2
Open Apps and WebsitesIn the left-hand navigation sidebar under Permissions, click on 'Apps and Websites'.
3
Locate WhatNexisFind 'WhatNexis' or 'WhatNexis Platform' in your list of active connected applications.
4
Click Remove & Request DeletionClick 'Remove'. Check the option to delete all posts, videos, or events published on your behalf, and click 'Send Request' to transmit the automated deletion callback to our server.

5. Categories of Data Deleted

When a deletion request is completed, the following data categories are irrevocably erased from active databases, memory caches, and cloud stores:

  • Meta & WhatsApp Credentials: App-Scoped User IDs (ASUID), WhatsApp Business Account IDs (WABA ID), phone number IDs, permanent Graph API access tokens, and client secrets.
  • Profile Information: Workspace names, administrative emails, phone numbers, and profile avatars.
  • Customer Contact Directories: Address book imports, audience tags, custom fields, and segment lists uploaded to WhatNexis.
  • Conversation & Broadcast History: Inbound and outbound message transcripts, media file attachments, template parameters, and delivery logs.
  • AI & Automation Workflows: Chatbot flow trees, custom keywords, and automated rule triggers tied to your tenant.

6. Processing & Retention Timelines

In strict adherence to the Meta Platform Terms and global privacy standards:

  • Immediate Action (0 – 2 Hours): All API tokens are revoked. Webhooks for incoming messages are disabled immediately, preventing any further data ingestion.
  • Verification & Notice (24 – 48 Hours): An email acknowledgement is sent confirming the initiation of the purge request.
  • Permanent Data Erasure (Within 30 Days): All primary database records, media attachments, and cache layers are permanently erased within 30 calendar days.
  • Encrypted Backup Purge (Up to 90 Days): Incremental snapshot backups are overwritten in accordance with standard disaster recovery rotation cycles (never exceeding 90 days), during which data remains completely inactive and inaccessible.

7. Statutory & Legal Exceptions

As required by applicable laws including the Indian Companies Act, 2013 and Goods and Services Tax (GST) laws, certain transactional accounting records (e.g. tax invoices, payment transaction identifiers, and financial reconciliation ledgers) must be retained for the statutory audit period. These records are strictly archived in a read-only, isolated ledger and are never utilized for marketing or product operations.

8. Data Protection Officer & Contact Information

If you have questions regarding data privacy, need manual assistance with your deletion request, or wish to exercise your rights under the DPDP Act or GDPR, please contact our dedicated privacy office:

Privacy & Data Deletion Office
Corporate Entity
Pathnexis Solutions Pvt. Ltd.
Karnataka, India