Instagram Messaging on WhatNexis
WhatNexis supports Instagram Business Messaging so you can automate DMs, respond to story mentions, and manage customer conversations alongside WhatsApp.
Why Instagram sits next to WhatsApp
Many Indian brands already receive product questions in Instagram DMs, comments, and story mentions. WhatNexis keeps those threads in the same workspace as WhatsApp so sales and support do not switch tools.
What you can automate
Instagram DMs
Connect your Instagram Business account and manage direct messages from the WhatNexis inbox.
Story mentions and comments
Respond to story mentions and comments, and route conversations to the right teammate.
Automation
Automate Instagram DM replies and comment workflows so teams can follow up faster.
Shared workspace
Handle Instagram and WhatsApp conversations in one dashboard with shared agents, tags, and assignment rules.
Commerce in the inbox
The product site describes converting Reels, story mentions, and comments into conversations with product carousels and checkout links. Pair that with WhatsApp catalogs if you also sell in chat. See WhatsApp Business API for catalogs, broadcasts, and templates.
Pricing and setup
Instagram Messaging is part of the WhatNexis platform. Platform plans are billed in INR. View pricing or contact the team to discuss connecting an Instagram Business account.