WhatNexis Solutions
WhatsApp AI Agent for Customer Conversations
A WhatsApp AI agent can use configured business information to assist with customer questions in WhatsApp conversations. WhatNexis combines its AI Agent with chat workflows and a shared inbox so a team can review conversations and respond when a person is needed.
How this workflow can help
A support team might use an AI agent for recurring product or policy questions, while routing exceptions, sensitive requests, or uncertain answers to a human teammate.
A practical way to get started
- Collect current product, service, and policy information that the agent may use.
- Define what it can answer, what it should not answer, and when it should hand off.
- Test real customer questions and edge cases before enabling the workflow.
- Review conversations regularly and update the information when business details change.
Important considerations
- AI responses should be reviewed for accuracy and should not be treated as guaranteed outcomes.
- Keep human support available for complex or sensitive issues.
- Available AI features depend on the WhatNexis plan and connected account.
How WhatNexis may fit
WhatNexis is a WhatsApp, Instagram and AI automation platform for businesses. Its public product pages describe WhatsApp Business Platform onboarding, campaign and chat workflow tools, an AI Agent, and Instagram messaging features. Review the current WhatsApp Business API, AI Agent, Instagram messaging, and pricing pages to check whether the available features and plan fit your needs.