WhatNexis Solutions
WhatsApp Broadcasts for Opted-In Customers
WhatsApp broadcasts let businesses send relevant updates to multiple opted-in customers using the WhatsApp Business Platform. WhatNexis supports campaign workflows and approved templates; the exact audience, limits, and charges depend on Meta's current rules and the connected business account.
How this workflow can help
A retailer can announce a seasonal offer to customers who agreed to receive updates, using a suitable approved template and an audience segment that matches the message.
A practical way to get started
- Collect and maintain valid customer opt-ins for the intended message category.
- Choose an approved template that accurately reflects the message and destination.
- Select a relevant audience and schedule the campaign at an appropriate time.
- Review delivery and customer responses, and honor opt-outs and preferences.
Important considerations
- Do not message people who have not agreed to receive the communication.
- Template approval, message categories, limits, and Meta fees can change; check current platform guidance.
- Avoid excessive or irrelevant broadcasts that may harm customer trust or message quality.
How WhatNexis may fit
WhatNexis is a WhatsApp, Instagram and AI automation platform for businesses. Its public product pages describe WhatsApp Business Platform onboarding, campaign and chat workflow tools, an AI Agent, and Instagram messaging features. Review the current WhatsApp Business API, AI Agent, Instagram messaging, and pricing pages to check whether the available features and plan fit your needs.